February 2, 2026
Dear Valued Customer,
Please find below our monthly update, including our rate reminders for 2026, our new Airfreight office address, and our Hilo delivery agent’s office closure. Mahalo!
HITCO Closed Monday, February 16, 2026
We have been informed by HITCO Moving & Storage that they will be closed on Monday, February 16, 2026, in observance of Presidents’ Day. Our Hilo delivery services will resume on Tuesday, February 17, 2026.
HITCO, our delivery agent in Hilo, Hawaii, helps support our seamless coverage across the East side of the Big Island.
Airfreight Office Relocation
We are pleased to announce that we have moved our Airfreight operations to Torrance, California. As of February 2, 2026, we will be operating at our new facility.
Please update your records to reflect our new location, effective on February 2, 2026. All freight and courier deliveries and general correspondence should be sent to the new address.
DGX-Dependable Global Express
1511 Francisco Street, Docks 1-5
Torrance, CA 90501
Telephone: 888-488-8888
*Note that our phone and extension numbers remain unchanged*
Guam / Micronesia Service Rates for 2026
As a reminder, effective February 1, 2026, Matson will increase its Guam, CNMI, and Micronesia tariffs by $100 per Westbound container and $100 per Eastbound container.
The following adjusted rates and surcharges will also be effective on the same date:
- West Coast Terminal Charge:
- Increases by $150 to $1,590 per Westbound container to Guam and Micronesia
- Increases by $90 to $1,270 per Eastbound Guam container
- Increases by $150 to $1,590 per Eastbound Micronesia container
- W/M rate will increase by $4 per weight or measurement ton.
- POV rate will increase by $100 per vehicle.
- Hazardous Ocean Surcharge will increase by $50 to $475.
Please note that the Guam Terminal Charge remains unchanged at this time.
These adjustments will be carried forward to our rates for Full Container Loads (FCL) to Guam, CNMI, and Micronesia. For Less-than-Container Load (LCL) cargo, our customer rates will be raised based on commodity, density, and current costs.
These changes apply to shipments sailing on or after February 1, 2026. Please contact your Account Executive to review the specific adjustments to your current rate levels.
Hawaii Service Rates for 2026
As a reminder, as is customary in the Hawaii trade lane, the ocean carriers announced the details of their annual General Rate Increase. Ocean container rates will again increase by $200 per westbound and $100 per eastbound container, effective Sunday, January 4, 2026.
Also effective on the same date, their Terminal Handling Charge (THC) for Hawaii will increase as follows:
● West Coast to Honolulu Increase $100 per container to $1,725
● West Coast to Neighbor Islands Increase $200 per container to $1,925
● Honolulu to West Coast Increase $50 per container to $890
● Neighbor Island to West Coast Increase $100 per container to $990
Additional assessorial charges will increase as follows:
● Hazardous Ocean Surcharge Increase $50 per container to $475
As a result, our Hawaii rates will pass on these amounts for Full Container Loads (FCL). For Less-than-Container Load (LCL) cargo, our Customer rates will be raised based on various factors, including the commodity, density, and current costs. These changes will also take effect with shipments sailing after January 4, 2026. Please contact your Account Executive to review adjustments to your current rate levels.
Due to increased costs in Hawaii, delivery and accessorial rates will increase as follows –
- Oahu and Maui 5%
Customer Feedback on Trustpilot
We value your feedback! Please visit our Trustpilot page to share your experience with us. Your input helps us improve our services and better serve you and other customers. We look forward to hearing from you!
https://www.trustpilot.com/review/dhx.com
Should you have any questions, or need assistance in planning your shipments, please feel free to reach out to your Salesperson or our Customer Service team at 1-800-488-4888 or 1-310-537-2000, Ext. 2020.
As always, thank you for your business and confidence.