January 22, 2019
The latest news, company announcements, events, DHX - Dependable Hawaiian Express industry-position posts.

What is the cost to ship to Guam?

January 3, 2019
The cost of ocean freight to or from Guam can pose some complexity for a variety of reasons. The following are shipping factors to consider in determining ocean carriage costs. They include:
  • A concise description of the commodity being shipped
  • The weight of the cargo itself
  • Its density (weight divided by cubic feet)
  • The size of the shipment, in total cubic feet
  • Whether or not the goods are considered “hazardous” and require a separate document declaring the hazardous characteristics
  • If the shipment is a full container of freight (FCL) or less than a containerload (LCL)
One of the remaining factors that can affect the cost to ship to Guam is the selected ocean carrier. Only Matson Navigation services Guam directly with a USA stop-off from the Port of Long Beach, CA to Hawaii, providing the fastest transit time – 12 days port to port. DHX - Dependable Hawaiian Express uses Matson for ocean shipping to Guam.

Transit times out of the Port of Oakland add an additional four days. American President Lines (APL) also provides ocean service to Guam, however, only from the Port of Long Beach. Its ocean transit time is longer, no less than 23 days, and perhaps longer depending on the vessel the Guam container gets loaded on and the foreign port where unloaded, before being transferred onto a feeder vessel into Guam. In addition, shipments must be tendered a week in advance, thus extending the transit time to at least 30 days.

The cost to ship to Guam also requires the payment of a Use Tax once the goods arrive on Guam. Guam Customs is not responsible for ensuring a Commercial Invoice, on which to base payment of the use tax. The Commercial Invoice is to be provided by the shipper or consignee. Guam Customs requires that all shipments have a complete Commercial Invoice in US$ to process the shipment in Guam. Guam Customs’ responsibility is to apply a 4% Use Tax on all goods entering into Guam that are not intended for resale by a licensed-on Guam business.

Businesses that operate on Guam with a Guam business license will be taxed 4% on all goods shipped into Guam that are not to be resold (not inventory). The 4% tax is calculated based on the cost of goods, insurance and freight cost together (total landed cost). No shipments arriving via ocean freight can be released until the Use Tax payment has been paid.

There are also eastbound services available from Guam to the USA mainland or Hawaii. We can provide additional information for shipping from non-USA origins into Guam.

Another advantage: DHX-Dependable Hawaiian Express also offers container load and less than container load services from the Hawaiian Islands to Guam. Contact us today to discuss shipping your freight to Guam with us!

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How do I choose between shipping companies to Hawaii?

November 30, 2018
When comparing shipping companies to Hawaii, look for companies with their own assets – trucks, shipping terminals, etc. – who can handle the entire freight move. This saves time, helps reduce miscommunication and increases your odds of your shipment arriving on time and in tact by not having to deal with a number of different companies and agents. Additionally, look for a Hawaiian shipping company that allows you to track your delivery electronically during the move and upon final delivery.

DHX-Dependable Hawaiian Express owns its own trucks and shipping terminals on Oahu, Maui and the Kona coast of Hawaii Island. Delivery on Kauai and Hilo is with one of our Dependable Partner carriers who we communicate with which means you are talking with one company vs. multiple shippers. This helps the move go faster and with fewer complications.We pride ourselves in our on-time, intact, deliveries – every time.

DHX-Dependable Hawaiian Express also provides you with electronic freight tracking – via email updates and on DHX.com – so you know where your freight is during the stages of movement and final delivery.

To find out more about DHX-Dependable Hawaiian Express and Dependable Supply Chain Services, please contact us today. We can certainly help you in navigating these waters to get the best value and service for your goods. Dependable from start to finish.

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Reducing the cost of shipping to Hawaii

October 24, 2018
Last month we discussed key factors pertaining to shipping rates to Hawaii and what drives those costs. Now we’d like to help our customers with ideas on how to reduce the shipping cost to Hawaii.

Here are some suggestions:
  1. Reduce damages
    When building your pallets keep freight inside the pallet dimensions, avoid overhang, shrink wrap well and keep the height to a manageable level. Freight travels many miles and handled by forklifts when loaded into trailers and ocean containers along with other freight. Well-built pallets help eliminate damages, the labor cost of filing claims and replacement. Time is money when considering the cost to ship to Hawaii.
  2. Consolidate
    When possible consolidate your freight to eliminate extra pickup and delivery charges. The more freight you ship may also help reduce your costs.
  3. Accurate Information
    When requesting pricing or getting quotes for your shipping to Hawaii, ensure your information is detailed and accurate. Quotes are only as good as the information you provide so make sure you measure and weigh your freight accurately. Nobody wants to go back and increase rates to their customer, so it’s important to do it right the first time when determining how much to ship.
  4. Warehousing
    DHX-Dependable Hawaiian Express has broken ground on our new state of the art warehouse in Honolulu with a completion date of April 2019. Warehousing freight for quicker distribution to your customer and avoiding the need for airfreight or lost business due to slow turnaround times, are other options to consider when determining your overall Hawaii shipping rates.
We pride ourselves on building long-term partnerships with our customers, serving as consultants in the spirit of “Ohana” – Hawaiian for family.

DHX-Dependable Hawaiian Express looks forward to being your shipping partner to the Hawaiian Islands. To get a rate quote today, please visit either our LCL Quick Rate Quoter online for shipments to Hawaii, use our more detailed online rate quote requestor for all shipments to or from Hawaii, or contact one of our qualified rate analysts today. Mahalo.

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What are shipping rates to Guam?

September 19, 2018

When shipping to Guam, finding the lowest shipping rates and price to Guam does not always add up to a savings. When shipping to Guam other items that should be considered in cost savings include how long your shipment will take to arrive to Guam, how quickly the shipment will clear Customs and how soon the shipment will deliver on Guam.

Though these may not be out of the pocket monetary costs to consider when looking at shipping rates to Guam, consider how much money may be lost by not having the shipment in your customer’s hands in the shortest amount of time possible. If it's not on the shelf you cannot sell it. If it's not in your warehouse, you can't deliver it. The possible loss of time can cause delays on a job, with workers standing by idle or machinery down waiting for parts, not making money, or worse your customer elects to buy from another vendor because the product is taking too long to get to him or her.

Another consideration is cash flow to be considered. The sooner the customer receives their product, the sooner you will be paid, reducing the time between when you are paid for the product and when you received your cash back.

With DGX, we offer the latest shipping cut offs for weekly sailings to Guam, with expedited Customs clearance and delivery of shipments within 48 hours of container availability at the port.


When thinking of shipping rates to Guam, think of DGX for value.
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What are shipping costs to Hawaii?

August 15, 2018
There are many key factors to consider when calculating your Hawaii shipping costs. Two vital pieces of information:
  1. Exact cubic foot measurement (Length x Width x Height in inches and divided by 1728). It’s necessary when determining the cost to measure the longest points of the freight for each dimension including any overhang on a pallet and the tallest point. You’re paying for the cubic feet used by your shipment so you want to avoid dead space caused by irregular pallets with bulges or pieces sticking out. Think of a square, like a well-built pallet. Exact cubic foot measurements also allows us to determine if your freight should move LCL or FCL, with the best options at time of delivery. Check out our handy Conversion Chart and Freight Calculator to help with these measurements. Also, review Q11, "How do I compute cubic feet" in our FAQ section.
  2. Accurate Commodity Itemization. The next key factor for determining the shipping rate to Hawaii is itemizing the exact types of commodities being shipped. Hawaiian tariffs are very commodity- and density- (pounds per cubic foot) specific, so any commodities not included when obtaining shipping costs, or last minute additions to your order could alter your shipping costs to Hawaii as well as Guam.
DHX-Dependable Hawaiian Express strives to be your shipping partner when moving freight to the Hawaiian Islands and Guam with unparalleled, industry leading, quality of service. We strive to ensure your freight arrives intact and on time.  With our vast experience and 38 years of knowledge and expertise, we welcome the opportunity to discuss your shipping needs and offer quality service at competitive rates.

Many factors go into determining your shipping cost to Hawaii so take the time to discuss your freight details with one of our rate analysts or call your local DHX-Dependable Hawaiian Account Executive today!

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Helpful tips for container shipping to Hawaii

July 20, 2018
Here are some factors to consider when shipping your freight containers to Hawaii:
  • Is this a single shipment or ongoing project?
  • If a single shipment:
  • Do you need to designate a specific sailing date that is most appropriate to your needs?
  • Or, is your project ongoing and needs to designate a specific sailing date most appropriate to your needs? If you use DHX-Dependable Hawaiian Express, we utilize every available weekly sailing:
    • We load and ship to every Hawaiian island direct. (By loading island-direct, transit time to the outer islands is reduced.)
    • We have the experience to reduce handling and related expenses 
    • We limit ocean costs
    • We reduce transit time
  • If an ongoing project, how is it to be managed and consolidated?
  • How is the project to be reported or details to be communicated?
  • What visibility is needed?
  • What percentage of utilization makes it cost effective to ship an exclusive container versus shipping as LCL (Less than Container Load)?
The service team at DHX-Dependable Hawaiian Express specializes in container shipping to Hawaii. If you’re looking for a cost efficient way to ship a Full Container Load (FCL) or Less than Container Load (LCL) to Hawaii, we provide efficient service throughout the U.S. and Canada.

To find out more about DHX-Dependable Hawaiian Express and Dependable Supply Chain Services, please contact us today. We can certainly help you in navigating these waters for the best value and service.

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Transit time considerations for shipping to Guam

June 12, 2018
What is an acceptable transit time for shipping from the U.S.A. to Guam?

There are two carriers that currently provide ocean service from the U.S.A. to Guam. One carrier has a transit time of two weeks with an arrival of Tuesday every week. The other carrier has a transit time of three weeks with an arrival of Thursday or Friday.

At DHX-Dependable Hawaiian Express, via our affiliate DGX, we pride ourselves in moving product for businesses as fast and problem free as possible. Thus we choose the quicker carrier to Guam – the one with the better on-time record. Our carrier has an on-time record of 78%, based on an ETA of 59 minutes or less. The alternate carrier has an on-time record of only 23%, less than one in four of their ships are on time.

DHX - Dependable Hawaiian Express also offers the latest cut-off times in the industry to receive freight on the west coast, as well as we offer deliveries in Guam within 48 hours of container availability. This gives you a total transit time from the west coast of 17-18 days. The other carrier would provide a 30-day service from the west coast to Guam, due to earlier carrier cut offs and transshipment through a foreign port. Check out our ocean delivery schedule.

Five options and details to consider when thinking about longer transit times:
  1. Your product availability is delayed meaning you’ll need to keep more inventory in stock. This costs your business more money.
  2. Vendor payments are due just as product is being delivered on Guam, based on net 30 day terms.
  3. Business competitors may receive their product earlier and are able to deliver and complete the sale sooner—thus you lose the sale.
  4. Not having your product before the weekend can affect your total weekend sales.
Four benefits of faster transit times and later cut offs:
  1. Last minute orders can make the same week sailing and arrive in 17-18 days.
  2. Less inventory needed increases profitability.
  3. Having inventory on hand to sell before payments are due to vendors.
  4. More sales and better customer loyalty because you always have inventory in stock.

With slower transportation and lower transportation costs, is it worth the added expense of higher inventory levels and the risk of losing customers and sales waiting for product to arrive?

Call DHX - Dependable Hawaiian Express today for a rate and sailing time quote to see how we can save you both time and money.

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About charity, a beard and a new warehouse

May 24, 2018
As you may be aware, we’re building a new warehousing facility in Honolulu. To make a long story short, we received the signed agreement to purchase the property, vacant land, on a Saturday during the period of the major league baseball playoff chase in 2017. On that Saturday in September, I decided, like so many LA Dodger players in their quest to win the World Series, to not shave again until the prize was won—in this case our new warehousing facility opening. I then flew over to Oahu when we had to arrange to finance both the land purchase and building construction. I told the bankers that I was growing my beard as a daily reminder of our commitment to getting the project done, so every morning when I stand in front of the mirror, I am reminded of my responsibility to complete our project.

During one of my visits to Honolulu, I became aware that the fence on the perimeter of the property served as a “lean-to” area that homeless folks had been using to support their temporary shelters. They were camping in certain areas around the outside of the fence. This visual sparked an idea for me to believe that something good could come out of this construction project and the beard!

I went out to our partners and vendors involved with the project and asked for volunteers to donate to a charity that helps the homeless. Upon reaching out to volunteers including Massdec (the developer) and DHX-Dependable Hawaiian Express, Inc. (both owned by us), six additional companies or individuals agreed to donate $250 an inch to charities assisting the homeless. That's $2,000 an inch. We then had two other companies join us, bringing the number of companies to ten as of this post, or $2,500 an inch. My beard is now four inches long, growing slowly, meaning we’ve already earmarked $10,000 for charity. The facility has another 11 months before completion, during which I hope the beard will grow an additional 5-7 inches (may I add much to my wife’s dismay– she really hates it)! But it’s for a great cause.

I would like to thank the following participants:


  • American Savings Bank (Financier) and Dan Oshima, its Vice President
  • Central Pacific Bank (Financier)
  • Massdec LLC (Developer)
  • DHX-Dependable Hawaiian Express, Inc. (Lessee)
  • Honolulu Builders (Contractor)
  • Anonymous Officer at Massdec’s Environmental Consultant
  • Anonymous Officer at our Ocean Carrier to Hawaii
  • Cades Schutte and the Cades Foundation
  • MC Architects (Architect)
  • Honolulu Freight Service- Mike Beidleman


Again, these participants have already raised $10,000 to be donated to charities!

DHX-Dependable Hawaiian Express has set up systems with The Salvation Army and Kahauiki Village, so that anyone can participate in this effort to help the homeless in Honolulu. Although our partners listed will send their checks directly to the charities, you can also aid this cause by donating to these charities either in a set dollar amount now or by pledging based on the final beard length, for example, $1 an inch. Ensure you indicate your donation is for the Beard For Buck$ campaign!

We will be posting monthly updates, with beard pictures to our Facebook page (Beard for Buck$ Photo Album). Just so you know, for a single donation of $25,000, I, the president of DHX-Dependable Hawaiian Express would be willing to dye the beard “purple,” the official color of Dependable Supply Chain Services for a month!

For $50,000 and I’ll dye the beard and my hair, too! It’s all for a great cause, folks!
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A win-win for Honolulu: shipping, distribution and logistics

May 18, 2018
If you’ve looked at DHX.com or our social media pages, you have seen our current major project in the works – we’re building a new warehouse and distribution center in Honolulu.

This facility is different than our other owned freight-handling facilities located in Southern California, Maui, Kona, and Guam because the ground was contaminated with oil and gas byproduct waste.

We bought four acres of land that has laid barren for over 20 years while being remediated. It was an eyesore to those working in the area. The property was not contributing positively to Hawaii or the community. We are now furthering the remediation process to the point the land can be useful and productive. We will be turning the four acres into a state-of-the-art public warehouse and distribution center. The building will be located within 10 minutes of the port in an area off Nimitz Highway.

DHX-Dependable Hawaiian Express is proud of what we are going to be contributing to Oahu's economy and future. Not only does the property itself become productive, but with 4,000 pallet positions for storage, we’ll help ease the current shortage of public warehousing in the industrial part of town close to the port. A land lot with thousands of plastic pipes jutting in and out of the ground will be replaced by a new, clean facility providing job opportunities during construction and thereafter. Once open it will allow us to move out of a building that is 70+ years old and very inefficient into something new.

Help us celebrate this for the community and for the businesses needing our offerings. A complete win-win!
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Unique resources & shipping services when shipping to or from Hawaii

April 16, 2018
Dependable service in shipping and logistics for Hawaii doesn’t just happen.

You need to work at it with a long-term dedication. That’s why DHX–Dependable Hawaiian Express has committed so much in resources and investments in the Hawaii market. Not just on Oahu, but on the outer-islands, as well, where our transit times are as much as four days faster. Faster time means lower overall shipping costs to Hawaii as it will likely result in faster sales for you.

With company-owned terminals, equipment and staff; we have much more control over your shipments than competing freight shippers to or from Hawaii. It’s easier and more efficient. From the shipper’s door in shipping containers to Hawaii, to your facilities, you are dealing with one company. That’s us at DHX-Dependable Hawaiian Express.

We have the flexibility to meet your specific needs every time because we deliver your freight within 48 hours of its availability an amazing 98% of the time!  If you don’t believe us, please feel free to track every shipment for yourself.

Whether you use us for ocean, air, trucking, storage and distribution, eastbound or for project cargo; when you call DHX-Dependable Hawaiian Express, you are talking to our experienced team of employees, eliminating the middleman for quicker answers and faster solutions to your shipping needs.

Feel free to call us today at 800.488.4888.
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