There are many different cutoff times for the various trade lanes we service, as well as the wide range of origin locations we are able to accommodate.
NOTE: Freight that has special stowage requirements, such as hazardous materials,
may be subject to delay even when delivered prior to cutoff.
International shipments. Cutoffs vary considerably depending on destination and the wide assortment of sailing schedules. See our sister company DGX’s international sailing schedule. Please call our International Customer Service Department at 888.488.4888, ext. 2020 U.S. Toll Free, for specific cutoffs and late gate availability.
Los Angeles to Hawaii. Freight needs to be dock delivered before 5:00 pm the day before the vessel sails. For example, freight for the Wednesday sailing needs to be delivered to our dock before 5:00 pm Tuesday. The cutoff is one day prior if your freight is hazardous. Our local dispatch can arrange for same day pickup in most of Southern California for shipments scheduled before 2:00 pm.
Los Angeles to Guam. Freight sails once weekly and the cutoff is Monday at 5:00 pm.
Shipments originating outside California. Our Transcontinental (“Transcon”)
Dispatchers can arrange next business day pickup anywhere in the
continental United States for Less than Container Load (LCL) service.
Please call our Transcon Department at 800.488.4888, ext. 2020 U.S. Toll Free, for information on pickups and transit times across the country. For Intermodal Full Container Load (FCL), please call our Traffic Department at 800.488.4888 ext. 2010 U.S. Toll Free.
Oakland to Hawaii. Departures are one day earlier than Los Angeles. For the Tuesday sailing, freight needs to be at our DHX-Dependable Hawaiian Express facility by 3:00 pm Friday for nonhazardous freight or by 12:00 noon Friday for hazardous freight. For the Thursday sail, freight needs to arrive by 3:00 pm Wednesday for nonhazardous freight or by 12:00 noon Wednesday for hazardous freight.
Portland or Seattle to Hawaii. Freight needs to be at our local DHX-Dependable Hawaiian Express facility before 12:00 noon on Wednesday in Portland, or before 12:00 noon on Thursday in Seattle. The cutoff is one day prior if your freight is hazardous.
Eastbound Hawaii (Oahu) to U.S. Mainlaind or Guam. Freight needs to be at our facility before 4:30 pm Wednesday for weekly service to the U.S. mainland and before 4:30 pm Friday for service to Guam.
Eastbound from other Hawaiian Islands. Freight needs to be at our local DHX-Dependable Hawaiian Express facility (or agent) at least 12 hours before (or the evening prior to) barge sailings.
For all other DHX-Dependable Hawaiian Express locations, call your local
terminal to arrange for pickup service or contact our national customer service
at 800.488.4888 ext. 2020 U.S. Toll Free.
DHX-Dependable Hawaiian Express specializes in helping customers with customized needs or requirements. Please call our corporate Customer Service Department at 800.488.4888, ext. 2020 U.S. Toll Free, for more information.