The staff at Peerless Research Group (PRG) and Logistics Management magazine are pleased to inform you that your company is a recipient of a 2023 Quest for Quality Award.
For nearly four decades, Logistics Management’s Quest for Quality Award has been regarded in the transportation and logistics industry as the highest measure of customer satisfaction and performance excellence.
What makes the Quest for Quality stand out among all other industry awards is the simple fact that the winners are determined by Logistics Management readers, qualified buyers of transportation and logistics services, who put their carrier and service partners to the test around the clock, around the country, and around the world.
The results of our Quest for Quality survey is the culmination of a six-month undertaking in which 3,512 ballots were cast for the "best of the best" in service excellence across a number of criteria—and your company has been recognized for its outstanding performance during these unprecedented times.
Group Editorial Director
Supply Chain Group, Peerless Media
Director of Research
Peerless Research Group
It is with an abundance of pride I share this phenomenal accomplishment! As a result of your attention to detail and unparalleled teamwork, our customer partner ULINE has presented us with their 2022 Exceptional Performance Award!
On behalf of the Executive Team and myself, thank you all.
Being in the Hawaii trade lane generally doesn’t allow us an opportunity for national recognition such as this. It’s a true compliment knowing our efforts are appreciated and recognized as an unwavering commitment to provide ULINE, a most valued partner, and their customers with the seamless quality service they have grown to expect.
Mahalo! We are the best in our industry and continue to prove it every day.
VP of Logistics
FYI, I absolutely love this website. I hate the emails going back and forth for quoting smaller shipments, this is such an easy process. In fact, I’ve giving you more smaller orders just because it doesn’t justify my time to shop around. If I find cheaper freight quotes from other companies, the price difference doesn’t justify my time searching. You are becoming my one stop shop for LCL.
Great customer service and can find great ways to save on shipping. As a full disclaimer, I recommend multiple quotes on every shipment, but if the prices are in the ballpark, these folks will provide service light years beyond others.
CRO and Brewmaster
In 2021, DHX-Dependable Hawaiian Express reached a milestone in sustainability with their tenth annual GreenWay Miles Carbon Audit. Their decade-long commitment to tracking emissions has allowed them to document a 78% reduction in same-facility emissions from their original audit in 2011.
When asked why DHX-Dependable Hawaiian Express decided to operate their warehouses on a carbon neutral basis, President Brad Dechter responded:
“Public awareness of greenhouse gas and its impact on climate change is accelerating,” explained Brad Dechter, President of DHX-Dependable Hawaiian Express. “Corporations that once had a single focus on delivering shareholder profits are starting to understand the critical need to also deliver a reduction in their carbon footprint.
All of DHX-Dependable Hawaiian Express’s larger facilities are solar powered, and we continue to invest in truck technology to reduce emissions. We’re proud of, but not complacent in our accomplishments these last ten years. We will continue to look for ways to not only reduce emissions, but also manage our entire environmental impact including waste management, clean water practices and recycling.”
2021 marks DHX-Dependable Hawaiian Express’ second year of purchasing carbon offsets* to provide customers carbon neutral warehouse operations. Last year, they operated five warehouses on a carbon natural basis: Rancho Dominguez, Maui, Guam, Kailua-Kona and Honolulu. This year they added and offset the newly acquired Seattle facility, and are baselining two other recently acquired facilities for their 2022 audit.
“Customers using our carbon neutral warehouses receive not only great service but the satisfaction of knowing that a portion of their supply chain has provided them with a reduced footprint. We are all stewards of our environment. Concern for the type of world we leave behind for our children and grandchildren requires a dedicated and on-going commitment to be as environmentally proactive with our operations as possible.”
The carbon audits of DHX-Dependable Hawaiian Express’s operations provide both a total company carbon footprint and individual facility footprints. Additionally, DHX-Dependable Hawaiian Express offers carbon neutral shipping. Their website provides a ‘per mile carbon calculator’, allowing shippers to calculate emissions associated with a single shipment or a year’s worth of tendered freight.
We at GreenWay Miles commend Mr. Dechter and DHX-Dependable Hawaiian Express for their increased commitment to improving sustainability while providing shippers carbon free warehousing and an accurate measure of carbon emissions associated with shipping freight through their locations.
Owner, GreenWay Miles
* Carbon offsets are investments in projects that reduce carbon emissions.
I just want to express how pleased and impressed I have been with the service I
have received from DHX. From the very beginning everything was explained clearly
leaving no question in my mind the level of exemplary service I would receive.
My local account executive, the office staff and even the delivery drivers are all
extremely efficient and helpful. I even get notified when my products are being
picked up at the dock and asked when a delivery can be set up.
I would recommend DHX to anyone needing to have merchandise picked up on the mainland
and/or shipped to Hawaii. They even do storage and home deliveries.
THANK YOU DHX for being a wonderful freight forwarder.
With my warmest aloha…
Dependable Hawaiian Express (DHX) has won our business over their competition by
providing excellent, timely service by their friendly. well-trained customer service
staff. DHX has coordinated transportation logistics on our behalf from all points
on the mainland. We rely on them exclusively to deliver our products on time and
in good condition. Their consistent high standard of service enables us
to provide our clients with a reliable timeframe to expect their products and schedule
I would highly recommend DHX to any business or individual needing transport services
locally or to and from the mainland.
Over the past several years Dependable Hawaiian Express has been an integral part
of our supply chain in the Hospitality Industry. They continue to meet the challenges
of delivering quality goods in a timely manner from suppliers to properties at competitive
prices. The data quality is a key part in our operation and DHX delivers here as
DHX relationships over the years with warehouse and installation providers in Hawaii
has given them a competitive advantage. They have provided us with flexibility
when timing becomes critical due to changes in construction schedules.
The staff at DHX is very knowledgeable and gives us the confidence that they
are truly an extension of our business. Their dedication and attention to details
ensures they are doing it right the first time. Whether it’s large projects
or spot quotes, the speed and accuracy of documented quotes and invoices is best
It is with full confidence that DHX will continue to be our primary source
of logistics services for our Hawaiian property new builds and renovations. We look
forward to many more successful years working with the team.
I wanted to take this opportunity to express my gratitude to you and the Honolulu
DHX team for the consistent and reliable customer service that we’ve been
taught to expect from you since the beginning of our partnering in the effort of
serving the transportation needs of the Hawaii marketplace.
There are a number of “critical elements” that make a company successful
in any endeavor, but the most important of these are the human resources that can
be brought to bear to plan, coordinate, communicate, and solve problems. We always
rely on our own staff to do this effectively, but it is such a bonus when we can
find a service group like yours that can truly function as an extension of our own
“ohana” in that effort. It simply makes all of our jobs easier, and
it gives a sense of seamlessness and continuity to the product that we have on offer
as a common carrier.
Please pass along our thanks to all concerned in the DHX group, not only on Oahu,
but on Maui, the Big Island, and your contractors on Kauai. We couldn’t be
where we are today without partners like you.
Yours Very Truly,
Vice President, General Manager
We use DHX for ALL of our incoming and outgoing freight needs. We have been pleased
with DHX’s pricing and their efficiency from request of pick up to the time
of delivery. Staff is courteous & always willing to accommodate our needs.
Laurie Llanes Mattos
Our company has over 25 years of Staging experience and offers a full
line of state-of-the-art Video, Audio, Staging & Set Design. 50% of our business
is in Hawaii and 50% mainland and international. Reliable shipping and transport
is key to the success of our business.
We prefer to use DHX over other freight companies because they have shown they can
meet the demanding needs of a touring AV Company. Barry Takahashi took the time
to learn about and understand our business needs. DHX offers competitive prices.
They provide the most timely responses to inquiries in the industry. From sales
to dispatch, DHX provides friendly customer service.
DHX truly represents what they claim to be in the business name. Being dependable
is a huge part of being in business and we have found
DHX to be dependable, professional and flexible.
Throughout the years we have shipped thousands of shipments from several West Coast
ports and the customer service provided by DHX has been excellent no matter where
we have come in touch with them. The few problems we experienced have been handled
promptly and professionally. As a local business owner I strongly recommend DHX
to others and do so without any hesitation.
The Account Executives at DHX have always provided excellent Customer Service. They’ve
always obtained competitive freight rates and quick follow up for any problems or
questions we’ve had. The Administrative Staff at DHX has also provided quality
service. It has been a rewarding experience dealing with DHX.
We are pleased to recommend DHX to your company. Over the past
ten years, we have worked directly with David Bartelt, Vice President of Corporate
Accounts, and numerous employees on their customer service and dispatch team. Their
services and prompt responses are top-notch, and we have been very pleased with
the work they’ve done for us. Each member always goes above and beyond for
us. We could not ask for a better support team or a better group
of people to have the opportunity for a partnership.
We move containers out of Long Beach, CA going to various locations in Hawaii
weekly. We have dedicated resources throughout the DHX team and as our needs change
DHX has always made transitioning smooth and seamless therefore is always available
to accommodate our ever changing needs.
Through the years DHX has always been an excellent partner and we recommend them
without hesitation, and believe that you would feel the same.
Director of Business Development
Our company prides itself in providing exceptional, unique products to various
world markets. This is only possible by aligning our self with organizations that
strive for a parallel level of excellence and which possess similar belief systems
In order to provide our premium products we use DHX-Dependable Hawaiian Express
and DGX-Dependable Global Express for our transportation needs. This strategic partnership
aids our ability to remain competitive in our ever-changing marketplace. DHX has
a wide range of premium services that are able to fulfill our company’s shipping
requirements worldwide via ocean or air.
We call DHX-Dependable Hawaiian Express, just what it is…a friendly, reliable,
and super dependable source.
We are an independent wholesale distributor of pet foods and pet shampoo. We ship
full containers as well as single pallets.
On any given moment, when our products are shipped, you can bet that our products
are handled, packed and cared for with minimal damage. Shipping is always on time
and service with the staff is impeccable.
We recommend Dependable Hawaiian Express to anyone, any day. It’s nice to
know that about your shipper. We’re happy with DHX.
We have done business with Dependable Hawaiian Express for more than ten years.
DHX has provided us with many outstanding years of service and we value our partnership
DHX provides us with exceptional reliability and customer service, and all of my
dealings with the firm have been positive and of great benefit to our company and our
customer base. In particular DHX has done an excellent job supporting our retail
channel, which is some of our most demanding business.
I am confident that doing business with the experts at DHX is a decision you will
Candace A. Holowicki
As has been our history, even though you’re in Los Angeles and we’re
located in Hawaii, your working relationship with us has been very accommodating.
You have always been there for us, willing to care for the needs of our company.
In addition to the great service your company provides, you are one of the reasons
we continue to use DHX for our ocean freight needs. It’s one thing to just
deliver freight; entirely another to take care of clients when disputes arise.
Recently, when we had a dispute with a freight charge, you worked tirelessly to
help to resolve our conflict. Other freight companies we’ve dealt with have
simply dismissed our appeals and had an attitude that we should just “take
it or leave it”. Not so in this case. And, not only this case but in all of
our dealings with DHX personnel, everyone seems to have the same attitude, that
of accommodating the client’s needs.
Thanks again for taking such great care of us! You represent a great company well.
I have been a customer of DHX and The Dependable Companies for 16+ years!
The freight business is complex to say the least, there are literally many moving
parts. I feel that it is unreasonable to expect absolute perfection. Most any freight
company can get things right on a good day. The reason I am writing this is to explain
why it is that our company actively chooses DHX as our strategic freight forwarder
partner every day … simply put, it’s the quality of their people!
Over the many years we have tried other freight forwarding companies and some big
national names, too! But when there is a problem, can you trust in the person on
the other end of the phone to have the experience to think a problem through, take
action, and get results that you can count on, that your business and your own customers
can rely on?
For us, DHX is big enough with locations where we need them around the globe, yet
small enough to have quality people answer the phone where ever in the world we
have called, be it all across the Pacific, Asia or any terminal in North America.
DHX helps our business to be profitable with rates and service that we count on
Thank you DHX for your continued support!
Jeff Pompadur, CTC
Ceramic Tile Consultant
I would like to THANK ALL of you for your help and cooperation. You made
it happen. Hopefully we can get more business from our customers as Your Service
I want to draw your attention to the continued outstanding service that we receive
from DHX-Dependable Hawaiian Express.
In particular, Kanani Ortiz has provided consistently outstanding support, patience,
and understanding through several large consolidations this past year and also in
the current year.
We are currently consolidating for one model home, in Kona, which will be shipping
Wednesday, and are starting the consolidation for three model homes on Maui, which
will be shipped at the end of the month. We also would like to recognize and compliment
Liani Aupiu for her knowledge and attention to detail.
She has saved us from several mistakes on the part of our shippers that would have
been costly otherwise. You and I are both fortunate that we have these employees
to support us.
Let me say that because of the direct contact I personally had with a Ms. Vanessa
Wilkins, we will be using DHX again in the future.
As a 550-year-old attorney and businessman, both on the mainland and here in Hawaii,
I can honestly state that I have NEVER experienced the level of politeness, caring
attitude, and professionalism in any customer service representative, as that exhibited
by Ms. Wilkins. From our first conversation and continuing with all subsequent contacts,
Ms. Wilkins gave me the impression she genuinely cared about our situation regarding
our shipment. Her calm demeanor and professional attitude kept me calm and provided
me with a sense that your firm was doing all it could to locate our shipment.
Ms. Wilkins is one of those rare employees that quietly and effectively contribute
so much to the customer service side of business. She is clearly an asset to your
firm and she should be commended for her outstanding customer service.
My best wishes and Aloha to you and your customer service people, and in particular,
We prefer to use DHX-Dependable Hawaiian Express over other freight companies
not only because of your competitive pricing and quick responses to our questions,
but you also go the extra mile to complete our special requests.
You are one of our preferred transportation vendors.
You have proven to be an asset to our company and our customers.
Through your dedication in customer service, operational excellence in California
as well as Hawaii and your willingness to adjust to the customer’s needs,
we would highly recommend DHX-Dependable Hawaiian Express as a total transportation
partner. As our business grows, we anticipate that you will be playing an integral
part in our future planning.
Our company, founded in 1976, is a wholesale distributor with warehouses
in Honolulu and Kahului. Our products stocked in Hawaii include pumps, filter, heaters
and pool chemicals.
DHX-Dependable Hawaiian Express has been our preferred freight forwarder for surface
shipments from U.S. mainland, as well as outbound freight to Guam. Our shipments
range from single pallets to full-load 45’ containers, handled from numerous
vendor locations around our country.
You have consistently demonstrated that you can competently handle freight needs
in a timely manner, while providing competitive rates.
Your customer service is top notch. We have also benefited from the excellent support
of your sales reps, including Bill Lane, our account manger, for over ten years.
We can recommend Dependable Hawaiian Express, without reservation, to any growing
business in Hawaiian.
We have used your services since ‘97. Your one-stop shop offers
flexibility and reduces the administration time managing our vendors.
Your customer service offers fast response time and makes us feel like one
of the team.
Your efforts have been a major contributor to our company’s success. We can
confidently recommend DHX-Dependable Hawaiian Express not only as a solid and
reliable supplier and also as an expert in your field! We consider you a partner
in our logistics infrastructure.