The International Organization for Standardization
ISO 9000 is a family of standards for quality management systems. ISO 9001 is maintained by ISO, the International Organization for Standardization, and is administered by accreditation and certification bodies. The ISO 9001 standard is a globally accepted management system that integrates a company’s internal processes across the entire organization, facilitating a process approach for managing the business with an emphasis on managing service quality and meeting customer requirements.
Key requirements include:
- Identifying and managing risk
- Leadership and management commitment
- Adding value to the business and its customers
- Controlling key processes
- Record keeping
- Corrective action plans
- Continuous improvement
DHX-Dependable Hawaiian Express has been ISO 9001 certified since 1998 and is proud to announce that as a company and an organization we have been independently audited and certified our Continental US, Hawaii and Guam operations as meeting the requirements of ISO 9001:2015 Standards. We are committed to our Customers and will continue to be a leader in our industry by delivering a service quality that Customers can depend on.
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