A Well-Respected and Qualified Shipping Partner

DHX-Dependable Hawaiian Express is a professional shipping organization that is compliant with world-class shipping standards and is a member of internationally- and nationally-recognized shipping trade organizations and governing bodies. We hold the following certificates and memberships:

DHX-Dependable Hawaiian Express Quest for Quality Award for Western Regional LTL Carrier

Quest for Quality Award for Western Regional LTL Carrier

The staff at Peerless Research Group (PRG) and Logistics Management magazine are pleased to inform you that your company is a recipient of a 2023 Quest for Quality Award.

For nearly four decades, Logistics Management’s Quest for Quality Award has been regarded in the transportation and logistics industry as the highest measure of customer satisfaction and performance excellence.

What makes the Quest for Quality stand out among all other industry awards is the simple fact that the winners are determined by Logistics Management readers, qualified buyers of transportation and logistics services, who put their carrier and service partners to the test around the clock, around the country, and around the world.

The results of our Quest for Quality survey is the culmination of a six-month undertaking in which 3,512 ballots were cast for the "best of the best" in service excellence across a number of criteria—and your company has been recognized for its outstanding performance during these unprecedented times.

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ISO Certified
The International Organization for Standardization

ISO 9000 is a family of standards for quality management systems. ISO 9001 is maintained by ISO, the International Organization for Standardization, and is administered by accreditation and certification bodies. The ISO 9001 standard is a globally accepted management system that integrates a company’s internal processes across the entire organization, facilitating a process approach for managing the business with an emphasis on managing service quality and meeting customer requirements.

Key requirements include:
  • Identifying and managing risk
  • Leadership and management commitment
  • Adding value to the business and its customers
  • Controlling key processes
  • Record keeping
  • Corrective action plans
  • Continuous improvement

DHX-Dependable Hawaiian Express has been ISO 9001 certified since 1998 and is proud to announce that as a company and an organization we have been independently audited and certified that our operations meet the requirements of ISO 9001:2015 Standards. We are committed to our Customers and will continue to be a leader in our industry by delivering a service quality that Customers can depend on.

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Mérieux NutriSciences Distribution Center
Food Safety and Quality Systems Audit

DHX-Dependable Hawaiian Express is a Mérieux NutriSciences-audited Distribution Center for Food Safety and Quality. Mérieux Nutrisciences is dedicated to helping companies worldwide find practical solutions to today’s food safety and quality challenges throughout the supply chain. The Mérieux audit verifies we are compliant with current food safety & quality regulations and industry practices.

Our Rancho Domingo, CA facility is a Mérieux NutriSciences-audited operation.

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DHX-Dependable Hawaiian Express continues to diversify its service offerings to support the organic food industry. Our registration to handle processed products “sold as organic” issued by the Public Health Food and Drug Branch, by the provisions of the California Organic Act of 2003, Section 110875 of the California Health and Safety Code. Our support to this industry is evident by our registration and commitment.

We are certified in our Los Angeles facility in Compton, CA, and our Oakland facility in San Leandro, CA.

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Transport Partner Certificate

DHX-Dependable Hawaiian Express is a registered SmartWay Transport Partner. SmartWay is a U.S. Government EPA partnership with trucking companies whose job it is to help the industry improve fuel and oil efficiency, and reduce carbon emissions. We have certificates for our Mainland USA, Oahu, Kona/Big Island and Maui trucking operations.

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GreenWay Miles
Certified Carrier

DHX-Dependable Hawaiian Express has partnered with GreenWay Miles to take advantage of an exclusive program aimed at helping the logistics supply chain measure its carbon footprint. We recognize the nature of our transportation and logistics business and the large share of greenhouse gases it generates. As such, we are committed to reducing carbon footprint and making a positive impact on society.

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Carbon Neutral Operations
Warehouse Certificates

DHX-Dependable Hawaiian Express’ warehouse operations in Los Angeles (Rancho Dominguez), Guam, Honolulu, Kona, Maui, Oakland and Seattle are certified as operating on a carbon neutral basis. Carbon offsets are from Carbon Footprint’s Global Portfolio and verified within Verified Carbon Standards (VCS) world standards. Each Certificate of Carbon Neutral Operations and Carbon Footprint Offset hangs proudly in our warehouses.

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