The Dependable Difference

DHX – Dependable Hawaiian Express has grown to become one of the most respected ocean/sea freight forwarders serving Hawaii, Guam and mainland United States. Our success and growth are due to our constant commitment to superior shipping, quality services and value.

Our professionals are committed to meeting and exceeding our customers’ expectations by creating customized shipping, container delivery, island transportation, warehousing and logistics solutions, all at competitive rates.

DHX – Dependable Hawaiian Express is the Hawaiian island supply chain partner you can depend on!
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Our Mission

To continue to earn a reputation for integrity, service and diversity that is unmatched in our industry, we are “The Dependable Difference.”

Our Vision

In order to achieve these lofty objectives, we must hire and retain only the most qualified and dedicated individuals who share the DHX – Dependable Hawaiian Express vision. Our status as a diversified, premier third-party logistics provider is dependent upon our ability to provide only the highest level of service to our customers, maintain a necessary profit margin, and to recognize opportunities and react to changing market conditions well ahead of our competition.

Our Values

In the pursuit of excellence, adequacy is unacceptable.

Ron Massman, Chairman of DHX - Dependable Hawaiian Express, signature
Ron Massman, Chairman

Customer Bill of Rights

To assure you receive premier transportation and customer service excellence, DHX – Dependable Hawaiian Express pledges to honor you with the following rights:

  1. Customer Satisfaction
    Our management and staff are dedicated to exceeding your expectations.

  2. Timely Responses
    We will respond to your call within a two-hour maximum and provide a resolution time frame, if necessary.

  3. Outstanding Customer Service
    Our status as a diversified, premier third-party logistics provider is dependent upon our ability to provide you with the highest level of service. We pledge to treat you and your issue with utmost respect, integrity and urgency, always focusing on solution-based action.

  4. Quality Communication
    We will serve as an educator and information provider to you, assuring mutual awareness and understanding in order to supply excellent service, thereby enabling you to use our services to your fullest benefit.

  5. Integrated Business Processes
    We will focus on your challenges and critical business issues to develop customized transportation solutions to make your shipping business run seamlessly. You will benefit from our resources, communication skills and systems.

  6. Solid and Reliable Service Provider
    With over 60 years in the transportation industry, we’ve built our business to last. If a pre-scheduled service cannot be maintained or a shipment is delayed more than 24 hours, we notify you immediately. We care about the impact of our services on your business and customers. Should our lack of ability to perform be caused by our own mistake and it impacts you negatively (more than a mere inconvenience), we will provide every effort within our means to rectify and correct the burden placed upon you and your customers.

  7. You Deserve a Quality Product
    DHX – Dependable Hawaiian Express recognizes the need to continually improve its foundation for quality service. Through the International Organization for Standardization, ISO 9001 Certification, we continue to improve quality and customer satisfaction. Knowing that your experience determines whether or not our service meets your needs, we realize that nothing less than our total commitment to service can fulfill our pledge to deliver excellence to you.

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