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DHX - Dependable Hawaiian Express


Dear Valued Customer,


We are providing the following for your information:



Holiday Schedules


The offices listed below will be closed for the holidays as follows:


Chinese New Year

January 21 - 23


Chinese New Year

January 22


Australia Day

January 26

New Zealand

Waitangi Day

February 6


National Foundation Day

February 11


Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.



Hawaii Service Rates for 2023


As announced in our Breaking Alert sent out on December 1, 2022, Matson Navigation Company (“Matson”) announced that to offset higher costs incurred, Matson’s rates for their Hawaii service would increase by $250 per westbound container and $125 per eastbound container, effective January 1, 2023. On the same date, their Terminal Handling Charge (THC) increased by $150 to $1,375 per westbound container and by $90 per eastbound container. In addition, the following adjusted surcharges were applied:


       Hazardous Ocean Surcharge increased by $25 to $300 per container

       Hazardous Truck Surcharge increased by $25 to $150 per container

       Stop-in-Transit Surcharge increased by $175 to $755 per 20’ container and by $875 per 40’ or 45’ container


For intermodal, Matson has adjusted that portion of rates separately as appropriate for the individual lane.


For Less-than-Container Load (LCL) cargo, our Customer rates have increased based on various factors, including the commodity, density, and current costs. As a result, our Hawaii rates increased like amounts for Full Container Loads (FCL). These changes were effective with shipments sailing on or after January 1, 2023.


As you may already know, the State of Hawaii increases its Wharfage and Facility Security fees in July of each year. Though the amount of the increase is unknown, we anticipate it to be a minimum of 3% of the current Hawaii Wharfage and Facility Security charges.


Additionally, due to changing costs in our Hawaii operations, we will be increasing some of our Hawaii delivery pricing and local trucking rates effective January 15, 2023. Our Kauai delivery agent also increased their delivery rates, which took effect on January 2, 2023.


Please see the below table for the associated increases by Island:


 Terminal           Increase


  Maui               5% on all services

  Kona               10% on all services

  KFS/Kauai       4% on all services



Guam, CNMI, and Micronesia Service Rates for 2023

As announced in our Breaking Alert that was sent out on December 29, 2022, Matson Navigation Company (“Matson”) announced that to offset the significantly higher costs all businesses have incurred, Matson’s service rates for their Guam and CNMI service will increase by the following increments effective January 29, 2023:


West Bound                                                             East Bound

Per Container                                  $250                 Per Container                               $250 

Terminal Handling Charge             $150                 Terminal Handling Charge           $75                   W/M                                                $11                   W/M                                             $11

Vehicle                                            $50                   Vehicle                                          $50

Hazardous Cargo                            $25                    Hazardous Cargo                         $25

Hazardous Truck                            $25                    Hazardous Truck                          $25


For intermodal, Matson will adjust that portion of rates separately as appropriate for the individual lane.


Lastly, The Guam Department of Agriculture recently announced a change to its Invasive Species Inspection Fee effective January 1, 2023. Matson began adding the fee on January 15, 2023.


The current fee assessment of $0.75 per 1,000 lbs. was changed to a per-container charge as follows:


$26 per 20’ container

$52 per 40’ container

$58.50 per 45’ container


As a result, our Guam, CNMI, and Micronesia GISF rates have increased by like amounts for Full Container Loads (FCL). For Less-than-Container Load (LCL) cargo, the GISF rate will be charged at $0.03 per cubic foot. These changes were effective for shipments that sailed on and after January 15, 2023. Please contact your Salesperson to discuss any adjustments to your rate levels.


We thank you in advance for your understanding in these matters. Should you have any questions, please contact your local Salesperson or our Customer Service Support Center at 1-800-488-4888 or 1-310-537-2000, Ext. 2020.



Warehousing and Storage


We have warehousing and storage for palletized goods in Honolulu, Maui, Kona, and Guam. Our customers can monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store.” In doing so, Customers can increase retail selling space or free up workspace in their existing facility and have supplies arrive as needed. For further information, please contact Eli Forkner at 800-488-4888, extension 1740.



Tell Us How We’re Doing


We would love to hear your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers!



Should you have additional questions, please contact your local office, or our Corporate Customer Service Center at 800-488-4888, Ext. 2020, or email us at


Thank you for your business - we appreciate it!