News Updates

DHX - Dependable Hawaiian Express

12/15/2022

Dear Valued Customer,

We are providing the following for your information:


Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.


DHX Christmas and New Year’s Holiday Cut-offs

Out of Southern California:
During the week of Christmas, we cannot guarantee shipping on Wednesday, December 28 due to volumes however the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Friday, December 23, for non-hazardous freight to Hawaii, our cut off will be 5:00 pm PST Tuesday, December 27 and for Guam the cutoff for hazardous freight will be 5:00 pm PST Thursday, December 22 and for non-hazardous freight 5:00 pm PST Friday, December 23. All cargo received for Guam Tuesday, December 27 will be loaded for the following Wednesday, January 4 sail.. During the week of New Year’s, we cannot guarantee shipping on Wednesday, January 4 due to volumes however the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Friday, December 30, for non-hazardous freight will be 5:00 pm PST Tuesday, January 3 and for Guam the cutoff for hazardous freight will be 5:00 pm PST Thursday, December 29 and for non-hazardous freight will be 5:00 pm PST Friday, December 30.

Out of Northern California:
During the week of Christmas, the cutoff for hazardous and non-hazardous freight to Hawaii and Guam will be 3:30 pm PST Thursday, December 22 for the Tuesday, December 27 sail. All cargo received after Thursday, December 22 will be loaded for the following Tuesday, January 3 sail. During the week of New Year’s, the cutoff for hazardous and non-hazardous freight to Hawaii and Guam will be 3:30 pm PST Thursday, December 29 for the Tuesday, January 3 sail.

Out of Seattle:
During the week of Christmas, the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Wednesday, December 21 and for non-hazardous freight it will be 12:00 pm PST Thursday, December 22 for the Saturday, December 24 sail. There will be no sailing the following week of the PNW.


Christmas and New Year’s Holiday Port Closures

Matson Navigation Company (“Matson”) has announced their upcoming holiday port operating hours, as is shown below. The vessels sailing to Hawaii and Guam will sail on normal schedules, with no changes for this holiday.

Except where noted below, regular cut-off times apply for all voyages at West Coast terminals. 

CHRISTMAS AND NEW YEAR’S TERMINAL HOURS:  

All terminal and gate operations are closed on the following days:

• Saturday, December 24
• Sunday, December 25
• Saturday, December 31
• Sunday, January 1

Hours of operation are as noted for the following days.

Friday, December 23

Monday, December 26 - Day After Christmas

Friday, December 30

Monday, January 2 

Hawaii Service Rates for 2023

As announced in our Breaking Alert sent out on December 1, 2022, Matson Navigation Company (“Matson”) announced that to offset higher costs incurred, Matson’s rates for their Hawaii service will increase by $250 per westbound container and $125 per eastbound container, effective January 1, 2023. On the same date, their Terminal Handling Charge (THC) will increase by $150 to $1,375 per westbound container and by $90 per eastbound container. In addition, the following adjusted surcharges will apply:

• Hazardous Ocean Surcharge will increase by $25 to $300 per container
• Hazardous Truck Surcharge will increase by $25 to $150 per container
• Stop-in-Transit Surcharge will increase by $175 to $755 per 20’ container and by $875 per 40’ or 45’ container

For intermodal, Matson will adjust that portion of rates separately as appropriate for the individual lane.

For Less-than-Container Load (LCL) cargo, our Customer rates will be raised based on various factors, including the commodity, density, and current costs. As a result, our Hawaii rates will increase like amounts for Full Container Loads (FCL). These changes will take effect with shipments sailing on or after January 1, 2023. Please contact your Salesperson to discuss any adjustments to your rate levels.

As you may already know, the State of Hawaii increases its Wharfage and Facility Security fees in July of each year. Though the amount of the increase is unknown, we anticipate it to be a minimum of 3% of the current Hawaii Wharfage and Facility Security charges.

Additionally, due to changing costs in our Hawaii operations, we will be increasing some of our Hawaii delivery pricing and local trucking rates effective January 15, 2023. Our Kauai delivery agent will also increase their delivery rates, which will take effect on January 2, 2022.

Please see the below table for the associated increases by Island:

  Terminal         Increase

  Maui                5% on all services

  Kona               10% on all services

  KFS/Kauai       4% on all services


Guam Department of Agriculture Invasive Species Inspection Fee - Collection Change

The Guam Departure of Agriculture has announced plans to change its Invasive Species Inspection Fee collection process effective January 1, 2023.

In keeping with DHX’s practice of providing 30-day notice to our customers when rates or fees increase, the charges will be effective January 15, 2023.    

The per-container rate application will be as follows:

$26 per 20’ container
$52 per 40’ container
$58.50 per 45’ container
$1.30 per linear foot for non-standard sized containers
$2.00 per revenue ton for breakbulk (new assessment)


Warehousing and Storage

We have warehousing and storage for palletized goods in Honolulu, Maui, Kona, and Guam. Our customers can monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store.” In doing so, Customers can increase retail selling space or free up workspace in their existing facility and have supplies arrive as needed. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.


Span Alaska Acquires Alaskan Business of DHX-Dependable Hawaiian Express, Inc.

DHX-Dependable Hawaiian Express continues to provide door-to-door service in Alaska with Span Alaska as its primary service provider. DHX and Span Alaska continue to collaborate on the transition of service that went into effect on July 11, 2022 to ensure the service levels and consistency meet your expectations.


DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.


Tell Us How We’re Doing

We would love to hear your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers! 

https://www.trustpilot.com/review/dhx.com


COVID-19 Consideration

DHX remains committed to protecting the safety and health of its employees, customers, and vendors during the pandemic. As a multi-location transportation service provider, we have implemented and standardized policies across the board to ensure we comply with State and Federal mandates and follow CDC guidelines to prevent the spread of
COVID-19.  


We wish you all a safe and healthy holiday season! 

Should you have additional questions, please contact your local office, or our Corporate Customer Service Center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!