News Updates

DHX - Dependable Hawaiian Express

6/15/2022

Dear Valued Customer,

The following is provided for your information:


Fourth of July Holiday Vessel Schedules and Cutoffs

DHX-Dependable Hawaiian Express – Southern California: 

The cutoff for hazardous freight to Guam will be 5:00 pm PST Thursday, June 30 and for non-hazardous freight 5:00 pm PST Friday, July 1 for the Wednesday, July 6 sail.
The cutoff for non-hazardous freight to Hawaii will be Tuesday, July 5 for the Wednesday, July 6 sail. There will be no hazardous cargo to Hawaii for the Wednesday, July 6 sail. Hazardous freight received Friday, July1 will be rolled to the Saturday, July 9 sail.

DHX-Dependable Hawaiian Express – Northern California:
The cutoff for non-hazardous and hazardous freight will be Thursday, June 30 at 3:30 pm PST for the Tuesday, July 5 sail.

DHX-Dependable Hawaiian Express – Seattle: 
There is no sailing affected by this holiday.

We have been advised by Matson Navigation Company (“Matson”) their Hawaii and Guam service port facilities will observe the Fourth of July holiday on Monday, July 4, with hours of operation as follows: 

Vessels will maintain regularly scheduled departure and arrival times. 

As in years past, mainland ports will observe the ILWU Holiday “Bloody Thursday” on July 5, which falls on a Tuesday this year. Hawaii and Guam terminals will operate normal gate hours on July 5.

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Fuel Related Surcharge Increase – Hawaii / Guam / Micronesia

As we advised in our May 19 Breaking Alert, oil prices have continued to trend upward due in part to the ongoing Russia-Ukraine War. This has driven higher fuel-related operating costs for Matson. As a result, Matson will increase its Fuel-Related Surcharge (FRSC) effective Sunday, June 19, 2022. The surcharge for Hawaii service will increase from 46.0% to 48.5%; for Guam/CNMI service, it will increase from 47.0% to 49.5%; and for Micronesia service, it will increase from 51.0% to 53.5%.

State of HI Wharfage & Port Security Fee Increases Effective July 1, 2022

As we advised in our June 1 Breaking Alert, as part of the State of Hawaii Department of Transportation, Harbors Division’s financing plan for its Harbors Modernization Program, the State has been phasing in wharfage and port security fee increases on July 1 over the last several years. These fees support important development work under the Harbors Modernization Program: expanding harbor capacity, accommodating advancements in containerized cargo handling, alleviating congestion and shortage of available operational space, and developing more adaptable and resilient port facilities.

We have been informed by Matson Navigation Company (“Matson”) that the State has announced increases of 6% to both wharfage and port security fees, effective July 1, 2022. To mirror these State fee increases, Matson will increase their related charges by the identical amounts on July 1, 2022.

DHX-Dependable Hawaiian Express will pass through these increased State fees for shipments sailing on and after Friday, July 1, 2022. Although this is a 6% increase by the State, we will be increasing our less than container loads (LCL) wharfage fees by only $.02 per cubic foot for all islands, which amounts to a 4.3% increase for Oahu and a 3.6% increase for the Outer Islands wharfages. For full container loads (FCL), costs will be passed through at cost.

We will pass on the Port Facility Security fee increase for FCL at $22.98 for Oahu and $34.48 for the Outer Islands for shipments sailing on and after Friday, July 1, 2022. As we did last year, we will again absorb the increase for LCL.

Island Delivery Rate Increases Effective July 5, 2022

As we advised in our June 1 Breaking Alert, as a result of continued fuel and operational cost increases, our island delivery rates will be increasing effective for shipments sailing on and after July 5, 2022, as follows:

• Oahu - ocean delivery per cubic foot and spot rates by 5%
• Maui - all-island rates and accessorials by 3%
• Kona - all-island rates and accessorials by 5%
• Guam - all-island rates and accessorials by 5%

Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona, and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store.” You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.

Tell Us How We’re Doing

We would love to hear your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers! 

https://www.trustpilot.com/review/dhx.com

COVID-19 Consideration

DHX remains committed to protecting the safety and health of its employees, customers, and vendors during the pandemic. As a multi-location transportation service provider, we have implemented and standardized policies across the board to ensure we are compliant with State and Federal mandates and follow CDC guidelines to prevent the spread of COVID-19.  

We wish you all to be safe and healthy from our hearts to yours!

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!