News Updates

DHX - Dependable Hawaiian Express

3/15/2022

Dear Valued Customer,


The following is provided for your information:

Fuel Related Surcharge Increase – Hawaii / Guam / Micronesia

As announced in our Breaking Alert that was sent out Thursday, March 10, 2022, due to the recent sharp and sustained increase in all fuel prices, Matson will increase its fuel-related surcharge, effective for sailings on and after Sunday, April 10, 2022. The surcharge for Hawaii service will increase from 38.5% to 46.0%; for Guam/CNMI service, it will increase from 39.5% to 47.0%; and for Micronesia service, it will increase from 43.5% to 51.0%.


Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona, and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store.” You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.


DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.


Tell Us How We’re Doing

We would love to hear your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers! 

https://www.trustpilot.com/review/dhx.com


Coronavirus

There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland, there have been no delays impacting Hawaii or Guam. Shipments exporting from Asia may still experience delays as the ocean carriers cancel sailings and air freight capacity is still somewhat limited.

At DHX-Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!


Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.


Thank you for your business - we appreciate it!