News Updates

DAX - Dependable Alaskan Express

2/1/2022

Dear Valued Customer,

Fuel Surcharge Increase Notice

Due to the substantial increase in fuel prices since the announcement of their last fuel adjustment, Alaska

ocean carriers will increase their fuel-related surcharges by 2% from 32% to 34%, effective Sunday,

February 6, 2022.

We will continue to monitor the Alaska ocean carrier fuel surcharge and adjust our fuel surcharges for you accordingly.

Coronavirus

There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland, there have been no delays impacting Hawaii or Guam. Shipments exporting fromAsiamay still experience delays as theocean carriers cancel sailings and air freight capacity is still somewhat limited.

At DHX-Dependable Hawaiian Express, we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. In addition to the Emergency Response Plan, we have implemented a COVID-19 Prevention Plan to help protect our employees from the spread of COVID-19. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!

Tell Us How We’re Doing

We would love your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we’re doing. Your feedback will help guide our efforts to continuously improve our service to you and others - our customers!

https://www.trustpilot.com/review/dhx.com

Should you have additional questions, please contact your local office at (253) 872-6599 or our Corporate Customer Service Center at (800) 488-4888, Ext. 2020, or email us atAlaska@dhx.com.

Thank you for your business - we appreciate it!