News Updates

DGX - Dependable Global Express

12/1/2020

Dear Valued Customer,

The following is provided for your information:

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above for the non-USA offices holidays are their dates, not the actual U.S. date.

Australia/New Zealand GRI

As a result of increases to ocean freight rates from our Ocean Carriers, DGX is implementing a GRI to recover these costs as detailed below:

Any mitigation and/or delays of the increase will be passed along as applicable.

Chassis Surcharge Increase

As a result of increases in the cost of chassis rental DGX is increasing the FCL Chassis surcharge as below.

Los Angeles/Long Beach Port congestion

The congestion reported last month continues in the Ports of Los Angeles and Long Beach.  The congestion is causing delays for vessels as they wait for space at the dock, delays for truckers as the turn times at the terminals increase, and equipment detention and chassis rental charges as appointments at the terminals become more difficult to obtain without delays. 

There have also been reports of shortages of equipment, chassis, and available truckers at Southern California inland rail ramps.  These shortages are causing similar delays and additional charges similar to those we are experiencing in Southern California ports.

DGX is working diligently to minimize additional detention and chassis charges caused by the port situation.  We work to keep our customers regularly updated on their shipment’s status and any additional charges caused by delays due to congestion. 

COVID 19 As It Affects Our Business

We would like to offer ongoing updates on the fluid Covid-19 impact on logistics:

• All DGX Offices are operational and working regular business hours
• All DGX Staff that are able to perform their duties from home are telecommuting
• All CFS/Gateways are open and working regular hours
• All ports and terminals are open

During these challenging times, in consideration of all of us, we ask that you wear masks, practice social distancing, and wash your hands. Please be safe!

DGX Blog – Shipping Insights

We encourage you to visit our blog at www.dgxglobal.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

Should you have any questions, please contact your local DGX office or representative, or call us

at 888-488-4888 or at 310-669-8888.

We wish that you and your families stay safe and we thank you for your continued support. Our entire team stands ready to assist you. Together we will come out the other side of the coronavirus pandemic stronger.

As the Holiday Season is now upon us, we wish each of you and your loved ones, very HAPPY HOLIDAYS!

Thank you for your business – we appreciate it!