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DHX - Dependable Hawaiian Express
Dear Valued Customer:
Hawaiian Express Service, Inc (HES) and DHX-Dependable Hawaiian Express (DHX) are pleased to announce the consolidation of their freight forwarding services.
Combined, we offer 125 years of experience in serving the Hawaiian Islands, 80 years serving Guam, and more recently Alaska. Management from both companies realized that there would be combined synergies and improved quality of service by consolidating operations.
What does this mean to you as a Customer?
As a Hawaiian Express Service, Inc Customer, it means:
Deliveries on the Islands will be made by DHX-Dependable Hawaiian Express trucking operations in Honolulu, Maui, Kona, and Guam.
No change to the range of services provided - dry goods to Hawaii, Guam, and Alaska, and refrigerated freight to Hawaii and Alaska.
Effective January 1, 2021, your freight invoices will look different, but that is because of a change in billing systems.
As a DHX-Dependable Hawaiian Express Customer, it means there will be no significant changes. Ocean and airfreight will still be provided from the same origin and destination terminals using the same systems and personnel. We will, however, be asking you about refrigerated service out of the Northern California area as well as Alaska freight.
The management at both companies realize we have very similar Customer and Employee oriented cultures. Accordingly, we view the consolidation as a win/win for Customers and Employees alike. Our combined goal remains to provide you a premium quality, seamless service where our people strive to provide you the very best service available in the Hawaii, Guam, and Alaska ocean and air-freight shipping trades.
We appreciate your business, continued patronage and support and look forward to building a solid and long lasting relationship for the next 125 years.