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DHX - Dependable Hawaiian Express
11/16/2020
Dear Valued Customer,
The following is provided for your information:
Holiday Schedules
The offices listed below will be closed for the holidays as follows:
| Japan | Labor Thanksgiving Day | November 23 |
| USA | Thanksgiving | November 26 |
| Philippines | Bonifacio Day | November 30 |
Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
It’s That Time of Year As is the past practice, we believe that the Hawaii/Guam ocean carriers will be announcing their General Rate Increases (GRI’s) shortly. Once the rate changes (if any) are announced, we will inform you.
Thanksgiving Holiday Port Closures Matson Navigation Company (“Matson”) has announced their Thanksgiving holiday port operating hours, as is shown below. The vessels sailing to Hawaii and Guam will sail on normal schedules, with no changes for this holiday.
| Long Beach | Thursday, November 26 | CY - CLOSED |
|
| Auto Lot - CLOSED |
|
| Shippers Transport - CLOSED |
| Friday, November 27 | CY - Normal Hours of Operation |
|
| Auto Lot - CLOSED |
|
| Shippers Transport - 0700-1700 |
|
|
| | Oakland | Thursday, November 26 | CY - CLOSED |
|
| Auto Lot - CLOSED |
| Friday, November 27 | CY - 0800-1145, 1300-1630 |
|
| Auto Lot - CLOSED |
|
|
| | Tacoma | Thursday, November 26 | CY - CLOSED |
| Friday, November 27 | CY - 0800-1630 |
|
| Flip Line - 0800-1530 |
|
|
| | Honolulu | Thursday, November 26 | CY - CLOSED |
|
| Annex - CLOSED |
|
| Office, Auto Lot - CLOSED |
| Friday, November 27 | CY - 0700-1545 |
|
| Auto Lot - Normal Hours of Operation |
|
|
| | Hilo/Kawaihae | Thursday, November 26 | Hilo CY- CLOSED |
|
| Kawaihae CY - CLOSED |
|
| Auto Lots - CLOSED |
| Friday, November 27 | Hilo CY - 0700-1130, 1300-1530 |
|
| Kawaihae CY - 0700-1300, 1300-1530 |
|
| Auto Lots - CLOSED |
|
|
| | Nawiliwili | Thursday, November 26 | CY - CLOSED |
|
| Auto Lot - CLOSED |
|
| Sales Office - CLOSED |
|
| Cashier - CLOSED |
| Friday, November 27 | CY - 0700-1130, 1300-1530 |
|
| Auto Lot - 0700-1130, 1300-1500 |
|
| Sales Office - CLOSED |
|
| Cashier - 0700-1130, 1300-1530 |
|
|
| | Kahului | Thursday, November 26 | CY - CLOSED |
|
| Auto Lot - CLOSED |
| Friday, November 27 | CY - 0700-1700 |
|
| Auto Lot - Normal Hours of Operation |
|
|
| | Guam | Thursday, November 26 | CY - Normal Hours of Operation |
| Friday, November 27 | CY - Normal Hours of Operation |
|
|
| | Naha | Thursday, November 26 | CY - Normal Hours of Operation |
| Friday, November 27 | CY - Normal Hours of Operation |
|
Hazardous Materials Sailings During Thanksgiving Week
Please note, due to the holiday schedule, our Southern California terminal will not sail any hazardous cargo on Saturday, Nov. 28. Please ship all hazmat cargo for either the Wednesday, Nov. 25 sail or Wednesday, Dec. 2 sail. Non-hazardous cargo cut-off remains as Friday, Nov. 27 for the Saturday, Nov. 28 sail. There are no other changes to our hazmat cutoffs for our Oakland and Seattle terminals.
Coronavirus
There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from Asia may still experience delays as the ocean carriers cancel sailings and air freight capacity is still somewhat limited.
At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!
Warehousing and Storage
We have palletized goods storage capabilities in Honolulu, Maui, Kona, and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.
DHX Blog – Shipping Insights
We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.
Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.
We hope you all have a happy and healthy Thanksgiving!
Thank you for your business - we appreciate it!