News Updates

DHX - Dependable Hawaiian Express

9/15/2020

Dear Valued Customer,

The following is provided for your information:

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Tropical Storm Sally

Due to the current conditions imposed by Tropical Storm Sally, mainland trucking and logistics may be interrupted in Southeast Louisiana and other areas of the Gulf Coast. There may be delays in pickups, deliveries and transit times for shipments out of and east of the region heading for the west coast in the days to come. We will continue to monitor any developments and update you as needed.

Hawaii Interisland Rates

As a follow up to the Breaking Alert – Hawaii Interisland Price Adjustment we sent out on August 21, 2020, we had been informed by Young Brothers, Hawaii’s interisland barge service, that the Public Utilities Commission (PUC) had approved a 46% emergency rate increase. As a result, our first stage of interisland rates increasing was effective for sailings on and after September 1, 2020 and the second stage will be effective for sailings on and after October 1, 2020. 

For your specific interisland rates please contact your local Account Executive.

Coronavirus

There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from Asia may still experience delays as the ocean carriers cancel sailings and air freight capacity is still somewhat limited.

At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!

Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!