News Updates

DHX - Dependable Hawaiian Express

8/14/2020

Dear Valued Customer,

The following is provided for your information:

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

DHX – Dependable Hawaiian Express Labor Day Holiday Cut Offs

• Out of Southern California – The cutoff for Hawaii non-hazardous freight to sail Wednesday, September 9 will be Tuesday, September 8 by 5:00 pm PST. We will not be sailing hazardous freight for Hawaii on Wednesday, September 9. The hazardous freight received on Friday, September 4 by 5:00 pm PST will sail Saturday, September 12. The cutoff for Guam non-hazardous freight will be Friday, September 4 and the cutoff for Guam hazardous freight will be Thursday, September 3 by 5:00 pm PST for sail Wednesday, September 9.

• Out of Northern California – The cutoff for Hawaii non-hazardous and hazardous freight will be Friday, September 4 by noon PST and the cutoff for Guam non-hazardous and hazardous freight will be Wednesday, September 2 by 3:00 pm PST for the sail Tuesday, September 8.

• Out of Seattle and Portland – There will be no disruption to our regular cutoff schedule.

Hawaii Interisland Rates

We have been informed Young Brothers, Hawaii’s interisland barge service, has asked the Hawaii Public Utilities Commission (PUC) for a temporary rate increase to be in effect the remainder of 2020. We do not know the exact percentage at this time and will update you when more details are known. Because the amount could be a large percentage, given Young Brothers current losses, we are notifying you that we may not have time to give our customary 30 days notice when passing through this cost increase. When the significance of the increase is known, we will have more information on which to base our decision and will immediately inform you.

Coronavirus

There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from Asia may still experience delays as the ocean carriers cancel sailings and air freight capacity is still somewhat limited.

At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times! 

Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!