News Updates

DHX - Dependable Hawaiian Express

9/15/2022

Dear Valued Customer,

The following is provided for your information:

Fuel Related Surcharge Reduction – Hawaii / Guam / Micronesia

As advised in our Breaking Alert dated September 1, 2022 Matson reduced its Fuel-Related Surcharge (FRSC) effective Sunday, September 4, 2022. The surcharge for Hawaii service decreased from 54% to 50%; for Guam/CNMI service, it decreased from 55% to 51%; and for Micronesia service, it decreased from 59% to 55%.

Span Alaska Acquires Alaskan Business of DHX-Dependable Hawaiian Express, Inc.

As announced in our Breaking Alert dated June 28, 2022, DHX-Dependable Hawaiian Express, Inc., an affiliate of Dependable Supply Chain Services, agreed to sell its Alaska business to Span Alaska, a subsidiary of Matson Logistics, Inc. DHX will continue to provide door-to-door service in Alaska with Span Alaska as our primary service provider. Our agreement with Span Alaska will provide you with seamless service at the same levels of consistency you have come to expect of us. We will continue to work closely with our customers in providing timely communication and transparency. DHX-Dependable Hawaiian Express and Span Alaska are collaborating on the transition of service that went into effect July 11, 2022, all shipments will be diverted to Span Alaska’s terminal in Auburn, Washington.


Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona, and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store.” You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.


DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.


Tell Us How We’re Doing

We would love to hear your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers! 

https://www.trustpilot.com/review/dhx.com

COVID-19 Consideration

DHX remains committed to protecting the safety and health of its employees, customers, and vendors during the pandemic. As a multi-location transportation service provider, we have implemented and standardized policies across the board to ensure we are compliant with State and Federal mandates and follow CDC guidelines to prevent the spread of COVID-19.  

We wish you all to be safe and healthy from our hearts to yours!

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.


Thank you for your business - we appreciate it!