TESTIMONIALS

A snapshot of testimonials from our pleased customers.

Dear DHX - Dependable Hawaiian Express,

I have been a customer of DHX and The Dependable Companies for 16+ years!

The freight business is complex to say the least, there are literally many moving parts. I feel that it is unreasonable to expect absolute perfection. Most any freight company can get things right on a good day. The reason I am writing this is to explain why it is that our company actively chooses DHX as our strategic freight forwarder partner every day … Simply put, it’s the quality of their people!

Over the many years we have tried other freight forwarding companies and some big national names too! But when there is a problem, can you trust in the person on the other end of the phone to have the experience to think a problem through, take action, and get results that you can count on, that your business and your own customers can rely on?

For us, DHX is big enough with locations where we need them around the globe, yet small enough to have quality people answer the phone where ever in the world we have called, be it all across the Pacific, Asia or any terminal in North America.

DHX helps our business to be profitable with rates and service that we count on every day!

Thank you DHX for your continued support!.

Aloha,

Jeff Pompadur, CTC
Ceramic Tile Consultant
Evergreen by Debra, LLC

Dear All at DHX - Dependable Hawaiian Express,

I would like to THANK ALL of you for your help and cooperation. You made it happen. Hopefully we can get more business from our customers as Your Service Was Excellent.

Thanks again!!!

Best Regards,

Ismara G.
Ocean Export Department, ASF Inc.

Dear DHX - Dependable Hawaiian Express:

I want to draw your attention to the continued outstanding service the we receive from DHX - Dependable Hawaiian Express.

In particular Kanani Ortiz has provided consistently outstanding support, patience, and understanding through several large consolidations this past year and also in the current year.

We are currently consolidating for one model home, in Kona, which will be shipping Wednesday, and are starting the consolidation for three model homes on Maui, which will be shipped at the end of the month. We also would like to recognize and compliment Liani Aupiu for her knowledge and attention to detail.

She has saved us from several mistakes on the part of our shippers that would have been costly otherwise. You and I are both fortunate that we have these employees to support us.

Sincerely,

Ronald R.
AMBIENCE by Design

To the Excellent People at Dependable Hawaiian Express,

Let me say that because of the direct contact I personally had with a MS. Vanessa Wilkins, we will be using DHX again in the future.

As a 55 y.o. attorney and businessman, both on the mainland and here in Hawaii, I can honestly state that I have NEVER experienced the level of politeness, caring attitude, and professionalism in any customer service representative, as that exhibited by Ms. Wilkins. From our first conversation and continuing with all subsequent contacts, Ms. Wilkins gave me the impression she genuinely cared about our situation regarding our shipment. Her calm demeanor and professional attitude kept me calm and provided me with a sense that your firm was doing all it could to locate our shipment.

Ms. Wilkins is one of those rare employees that quietly and effectively contribute so much to the customer service side of business. She is clearly an asset to your firm and she should be commended for her outstanding customer service.

My best wishes and Aloha to you and your customer service people, and in particular, Ms. Wilkins.

Kind regards,

J. G.
President
CineLife, LLC
Honolulu

To the Experts at DHX - Dependable Hawaiian Express:

We prefer to use DHX - Dependable Hawaiian Express over other freight companies not only because of your competitive pricing and quick responses to our questions, but you also go the extra mile to complete our special requests.

Cosco Management

Dear DHX - Dependable Hawaiian Express:

You are an American Hotel Register preferred transportation vendor.

You have proven to be an asset to our company and our customers.

Through your dedication in customer service, operational excellence in California as well as Hawaii and your willingness to adjust to the customer's needs, we would highly recommend DHX - Dependable Hawaiian Express as a total transportation partner. As our business grows, we anticipate that you will be playing an integral part in our future planning.

N.M.
Director
American Hotel Register

To: Brad Dechter, President DHX - Dependable Hawaiian Express
From: M.B., Senior Logistics Manager, The Home Depot

Brad, I just wanted to send off this letter of appreciation to you and your entire staff at DHX - Dependable Hawaiian Express for the tremendous effort put forth by a service organization of your caliber. It is with great pleasure that this day is our 7th anniversary of doing business together in the Hawaiian market.

I am extremely pleased to find that the main key component which DHX has never strayed from was your undying loyalty to customer service excellence and going that extra mile for The Home Depot.

Over the years, we have explored other competitive services and there simply was no contest when compared to your most important aspects of your excellent coverage on the islands of Hawaiian, your agents and coupled with the fine sales and operational staff support on the mainland.

We look forward to many more prosperous years of this efficient business team effort.

To Whom It May Concern
RE: Dependable Hawaiian Express

Island Pool and Spa Supply, founded in 1976, is a wholesale distributor with warehouses in Honolulu and Kahului. Our products stocked in Hawaii include pumps, filter, heaters and pool chemicals.

DHX - Dependable Hawaiian Express has been our preferred freight forwarder for surface shipments from U.S. mainland, as well as outbound freight to Guam. Our shipments range from single pallets to full-load 45' containers, handled from numerous vendor locations around our country.

You have consistently demonstrated that you can competently handle freight needs in a timely manner, while providing competitive rates.

Your customer service is top notch. We have also benefited from the excellent support of your sales reps, including Bill Lane, our account manger, for over ten years.

We can recommend Dependable Hawaiian Express, without reservation, to any growing business in Hawaiian.

J.P.

DHX - Dependable Hawaiian Express is our preferred Air, Surface and Internationals freight carrier.

We have used your services since '97. Your “one-stop” shop offers flexibility and reduces the administration time managing our vendors.

Your customer service offers fast response time and makes us feel like “one of the team”.

Your efforts have been a major contributor to our company's success. We can confidently recommend DHX - Dependable Hawaiian Express not only as a solid and reliable supplier and also as an expert in your field! We consider you a partner in our logistics infrastructure.

Sincerely,

J.P.
Manager
Dal Tile