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CUSTOMER VIP CARE
Our Customer VIP Care is our knowing the value of each customer and the value in your partnership. Replacing the traditional meaning of “VIP” with “Value in Partnerships” allows us to provide a different dimension of customer care. The primary elements being continuous focus on customer satisfaction and retention, and the ability of the customer to see and realize the “Dependable Difference” of DHX - Dependable Hawaiian Express.
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My Account
With your personalized “My Account” feature, DHX - Dependable Hawaiian Express makes it simple for you to access detailed account information anytime. To use My Account, sign into MY ACCOUNT SIGN-IN located top left on this page. If you are not yet registered,
click here.
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Rate Quotes
Domestic Rates
Use our online rate quote form to submit a
request for a rate quote. If you'd like to save your rate quote information, sign
into MY ACCOUNT SIGN-IN located top left
and submit your rate quote request. Prefer to get an immediate quote? Call (800) 488-4888 or (310) 537-2000 Ext. 2001.
International Rates
Please contact International Rates at (888) 488-4888 ext. 2025 or (310) 669-8888
ext. 2025, by E-Mail or fax at (310) 537-3291.
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Bookings
Domestic Bookings
Sign into MY ACCOUNT SIGN-IN located top left to book a shipment or check on the status of existing
bookings.
International Bookings
Contact International Customer Service at (888) 488-4888 ext. 2005 or (310) 669-8888 ext. 2005, or by E-Mail, or fax at (310) 868-5183. For Guam and Saipan destinations, call (888) 488-4888 ext. 2028.
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Pickups
Domestic Pickups
Sign into MY ACCOUNT SIGN-IN located
top left to book a pickup or check on the status of existing
MY ACCOUNT SIGN-IN pickups. Or call (800) 488-4888 ext.
2002.
International Pickups
Contact International Customer Service at (888) 488-4888
ext. 2005 or (310) 669-8888 ext. 2005, or by E-Mail, or
fax at (310) 537-3291. For Guam and Saipan destinations,
call (800) 488-4888 ext. 2002.
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Shipment Status
Hawaii, Guam and Saipan
Sign into MY ACCOUNT SIGN-IN located top left to view your shipment status or, enter your Freight Bill # here:
International Shipment Status
For shipments outside of Hawaii, Guam or Saipan, Click here.
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Online Payments
Make a payment online here if you have your payment information handy or, Sign In located top left to retrieve your invoice data and make a payment online.
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Update My Account
Sign into MY ACCOUNT SIGN-IN located top left to make changes to your account.
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Important Customer VIP Care Information
Claims
Use our Presentation of Claim form.
Sailing Schedule
Service between Los Angeles, Oakland, Portland, Seattle and all points in Hawaii.
Container Sizes
See all available sizes.
Forms
Straight Bill of Lading, Consolidation, Uniform Air Waybill, Credit Application, Hazardous Materials and more.
INCOTERMS 2000 Table
Payment table based on Incoterms.
Personal Effects
Use our handy Westbound and Eastbound rate forms.
Conversion Chart
Project Cargo
Wood Packing Material Standard
Important international requirements for Wood Packing Materials (WPM).
Glossary of Terms
Extensive list of shipping terms.
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