THE DEPENDABLE DIFFERENCE
DHX - Dependable Hawaiian Express and Dependable Global Express (DGX) have grown
to become the leading ocean, sea and air freight companies serving Hawaii and Guam.
Our success and growth are due to our constant commitment to superior shipping,
quality services and value.
From experience, our team offers not only quality service at competitive rates,
but our professionals surpass all customer standards to create customized shipping,
container delivery, international transportation, logistics, warehousing, and import/export
solutions for you.
Look into us. We are Dependable. From Start to Finish.
Mission is to continue to earn a reputation of integrity, service and diversity
that is unmatched in our industry, i.e. The Dependable Difference.
In order to achieve these lofty objectives, we must hire and retain only the most
qualified and dedicated individuals who share our common vision.
"Our status as a diversified, premier third-party logistics provider is dependent
upon our ability to provide only the highest level of service to our customers,
maintain a necessary profit margin and to recognize opportunities and react to changing
market conditions well ahead of our competition"
This Mission Statement was written by our Chairman, Ron Massman
CUSTOMER BILL OF RIGHTS
To assure that you receive premier transportation and customer service excellence,
DHX - Dependable Hawaiian Express pledges to honor you with the following rights:
- Customer satisfaction. Our management and staff are dedicated to exceeding
- Timely responses. We will respond to your call within a two-hour maximum
and provide a resolution timeframe, if necessary.
- Outstanding customer service. Our status as a diversified, premier third-party
logistics provider is dependent upon our ability to provide you with the highest
level of service. We pledge to treat you and your issue with utmost respect, integrity
and urgency, always focusing on solution-based action.
- Quality communication. We will serve as an educator and information provider
to you, thereby assuring mutual awareness and understanding in order to supply excellent
service and thus, enable you to use our services to your fullest benefit.
- Integrated business processes. We will focus on your challenges and
critical business issues and develop customized transportation solutions to make
your shipping business run seamlessly. You will benefit from our resources, communication
skills and systems.
- A solid and reliable service provider. With over 50 years in the transportation
industry, we've built our business to last. If a pre-scheduled service cannot
be maintained or a shipment is delayed more than 24 hours, we notify you immediately.
We care about the impact of our services on your business and customers. Should
our lack of ability to perform be caused by our own mistake and it impacts you negatively
(more than a mere inconvenience), we will provide every effort within our
means to rectify and correct the burden placed upon you and your customers.
- You deserve a quality product. Management recognizes the need to continually
improve its foundation for quality service. Through the International Organization
for Standardization, ISO 9001 Certification, we continue to improve quality and customer
satisfaction. Knowing that your experience determines whether or not our service
meets your needs, we realize that nothing less than our total commitment to excellent
quality service can fulfill our pledge to deliver excellence to you.
THE DEPENDABLE FAMILY: DHX - Dependable
Hawaiian Express, DGX, DHE, DDC, DLS. DHX - Dependable Hawaiian
Express is part of Dependable Logistics, an integrated logistics provider.
The Dependable family of transportation services is comprised of five
main business groups serving almost all areas of the Logistics industry. Each of
the five companies has grown significantly over the past five years and has earned
a reputation for leadership and integrity in its respective field.
» DHX - Dependable Hawaiian
DHX - Dependable
Hawaiian Express is the leading ocean freight company currently serving Hawaii and
Guam. DHX - Dependable Hawaiian Express offers ocean services, both full container
loads (FCL) and less-than-container loads (LCL) from all four west coast
ports and throughout the continental U.S., to Hawaii and Guam. Using our transcontinental
trucking network, we move LCL shipments from any point in the United States, and
we offer FCL intermodal services to or from Hawaii and Guam. We also offer an eastbound
service from Hawaii and Guam to the continental U.S.
» Dependable Global Express
DGX is one of the most respected international
ocean and air freight consolidation and full container load service providers. DGX
serves all global ocean and air destinations through any port or airport, from any
point in the United States.
» Dependable Highway Express
DHE is our trucking division and the
oldest of the Dependable entities. Specializing in all modes of transportation,
DHE can offer you trucking services which include Regional Truckload (RTL),
National Truckload (NTL), Less Than Truck Load (LTL) and all points harbor
drayage. Direct LTL service is available throughout California, Arizona, and Nevada,
plus nationwide coverage through our truckload division, with an emphasis on the
Midwest and Southeast.
» Dependable Distribution
Centers - DDC
DDC currently operates nearly two million
square feet of prime, convenient storage space. DDC is strategically located in
Los Angeles less than one mile from the 5, 710, 110, 60, and 10 freeways, making
truck access easier. With other facilities located in City of Commerce, Ventura,
and Oakland, we cover the California coast port areas. With clean, modern, professionally
managed operations, DDC offers you an efficient, cost effective distribution service.
» Dependable Logistic Solutions
DLS is the continental United States'
logistics division of Dependable and offers all related transportation services.
Our partnerships throughout the continental U.S. allows for reliable efficient planning
and movement of your truckload or LTL shipments. Apart from these, DLS offers world
class high-tech project management and access to hundreds of terminals and thousands
of tractors and trailers within the continental U.S.
Take time to do what you do best and let us do the rest. An all-inclusive service.